Frequently Asked Questions
Will I have the same Care Worker for all my visits?
At Luton Friendship Homecarers, where possible, we assign a Care Worker
to you who will regularly visit. If you need a number of visits each day
or week, we may need to assign two or three Care Workers but we will
endeavour to minimise the number of Care Workers assigned to you
Will I know what time my Care Worker will visit?
In setting up your care package, our Care Manager will arrange a
convenient time with you which best fits your needs. A Care Worker will
then visit you at the agreed time. Of course due to unforeseeable
circumstances, occasionally your Care Worker may be delayed, but we will
endeavour to let you know if this happens.
What happens if I need more or less help?
You can either tell your Care Worker or contact our office. Our Care
Manager or one of the Senior Carers will then discuss your new
requirements and make the necessary adjustments to your Care Plan.
What if I am away from home?
Simply call the office and we will stop your visit whilst you are away.
When you plan to return home, please tell us as soon as possible and we
will restart your care. If your absence is sudden, for example, you are
ill, ask someone to let us know what has happened to you.
What if I am not happy or am concerned about the care I am getting?
If you are concerned or worried about any aspect of our service, please
tell us by contacting our Office. Our Care Manager will then discuss
your queries or concerns with you and try to resolve them
Can I trust my Care Worker?
All our carers are DBS checked and in addition their references are
verified. Your Care Worker will not talk to anyone else about you or the
support you receive, nor will they talk to you about anyone else that
they support. Anything you tell any member of staff employed by Luton
Friendship Homecarers will be kept confidential, unless the information
means that you or your Care Worker are at risk. We would then talk to
you about sharing that information with someone who can help.