Luton Friendship Homecarers

Frequently Asked Questions

 


'Working for the Community...'

Registered with Care Quality Commission

 

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Will I have the same Care Worker for all my visits?
At Luton Friendship Homecarers, where possible, we assign a Care Worker to you who will regularly visit. If you need a number of visits each day or week, we may need to assign two or three Care Workers but we will endeavour to minimise the number of Care Workers assigned to you

Will I know what time my Care Worker will visit?
In setting up your care package, our Care Manager will arrange a convenient time with you which best fits your needs. A Care Worker will then visit you at the agreed time. Of course due to unforeseeable circumstances, occasionally your Care Worker may be delayed, but we will endeavour to let you know if this happens.

What happens if I need more or less help?
You can either tell your Care Worker or contact our office. Our Care Manager or one of the Senior Carers will then discuss your new requirements and make the necessary adjustments to your Care Plan.

What if I am away from home?
Simply call the office and we will stop your visit whilst you are away. When you plan to return home, please tell us as soon as possible and we will restart your care. If your absence is sudden, for example, you are ill, ask someone to let us know what has happened to you.

What if I am not happy or am concerned about the care I am getting?
If you are concerned or worried about any aspect of our service, please tell us by contacting our Office. Our Care Manager will then discuss your queries or concerns with you and try to resolve them satisfactorily.

Can I trust my Care Worker?
All our carers are DBS checked and in addition their references are verified. Your Care Worker will not talk to anyone else about you or the support you receive, nor will they talk to you about anyone else that they support. Anything you tell any member of staff employed by Luton Friendship Homecarers will be kept confidential, unless the information means that you or your Care Worker are at risk. We would then talk to you about sharing that information with someone who can help.