Will I have the same Care
Worker for all my visits?
At Luton Friendship Homecarers, where possible, we assign a Care
Worker to you who will regularly visit. If you need a number of
visits each day or week, we may need to assign two or three Care
Workers but we will endeavour to minimise the number of Care
Workers assigned to you
Will I know what time my
Care Worker will visit?
In setting up your care package, our Care Manager will arrange a
convenient time with you which best fits your needs. A Care
Worker will then visit you at the agreed time. Of course due to
unforeseeable circumstances, occasionally your Care Worker may
be delayed, but we will endeavour to let you know if this
What happens if I need more
or less help?
You can either tell your Care Worker or contact our office. Our
Care Manager or one of the Senior Carers will then discuss your
new requirements and make the necessary adjustments to your Care
What if I am away from
Simply call the office and we will stop your visit whilst you
are away. When you plan to return home, please tell us as soon
as possible and we will restart your care. If your absence is
sudden, for example, you are ill, ask someone to let us know
what has happened to you.
What if I am not happy or
am concerned about the care I am getting?
If you are concerned or worried about any aspect of our service,
please tell us by contacting our Office. Our Care Manager will
then discuss your queries or concerns with you and try to
resolve them satisfactorily.
Can I trust my Care Worker?
All our carers are DBS checked and in addition their references
are verified. Your Care Worker will not talk to anyone else
about you or the support you receive, nor will they talk to you
about anyone else that they support. Anything you tell any
member of staff employed by Luton Friendship Homecarers will be
kept confidential, unless the information means that you or your
Care Worker are at risk. We would then talk to you about sharing
that information with someone who can help.